People love us. We are not your stereotypical IT group…sitting in the dark and wearing the same clothes for two days in a row playing computer games. We are well adjusted and sociable. Most of us are even fun to go to happy hour with…. mostly.

Since 2012, we’ve been providing IT expertise to small businesses in the construction, manufacturing, and shipping sectors, as well as to service providers like HVAC companies, plumbers, electricians, roofers, and exterminators.

But any small- or medium-sized office environment can benefit from our round-the-clock, proactive IT support, our cost-saving cloud solutions, and our consulting on anything and everything related to optimizing your work office IT environment through trans-formative technology.

Based in Addison, TX, TeKnowNOW IT Solutions and Support is pleased to partner with businesses throughout the Dallas-Fort Worth Metroplex, North Texas, and across the United States.

Our client base is growing every day. The word has gotten out: we take customer service as seriously as we do technology. Partner with us today, and see how an optimized IT environment can transform your business.

The definition for the cloud can seem murky, but essentially, it’s a term used to describe a global network of servers, each with a unique function. The cloud is not a physical entity, but instead is a vast network of remote servers around the globe which are hooked together and meant to operate as a single ecosystem. These servers are designed to either store and manage data, run applications, or deliver content or a service such as streaming videos, web mail, office productivity software, or social media. Instead of accessing files and data from a local or personal computer, you are accessing them online from any Internet-capable device—the information will be available anywhere you go and anytime you need it.

Businesses use four different methods to deploy cloud resources. There is a public cloud that shares resources and offers services to the public over the Internet, a private cloud that isn’t shared and offers services over a private internal network typically hosted on-premises, a hybrid cloud that shares services between public and private clouds depending on their purpose, and a community cloud that shares resources only between organizations, such as with government institutions.

We know our customers. So often today, IT groups farm out their service offerings to other providers and third-party vendors. We believe in knowing our customers thoroughly. While we do use other providers at times, our customers only deal with their account engineer for all issues from open to close. Even the smallest support issue passes through the customer’s account engineer and all communication including billing questions are handled by this single point of contact for the customer. Imagine that!

We are certified small and medium sized business experts. Our teams have extensive experience in Enterprise, Medium, and Small environments. This is important for our customers as each solution should be designed for the size and projected growth of the system’s life-cycle. Start too small and you will spend a fortune and time adjusting and tweaking. You have probably experienced that before, let’s not do that.

Teknownow has strong partnerships with Microsoft, Lenovo, Adtran, Ring Central, and Yealink.

We make it happen. We offer financing, leasing, creative payment plans and with managed cloud solutions, we can incorporate development and customization costs into your annual or monthly subscription payments. Our manufacturers and suppliers will usually offer special deals to our customers when we ask. We will provide you with a high level estimate up front, and then work our magic from that point to get the best outcome for you. Who does that? We do!

Sterling Scriptman
Sterling ScriptmanDirector of Operations/Administration
over 20 years of experience in a wide range of areas including Facilities Management, Accounting, Procurement and Information Systems.
Susan Manders
Susan MandersDirector of Support Services / NOC
20 Years experience and expertise in infrastructure and end user technologies
Elston Garrison
Elston GarrisonDirector of Technical Services
IT Network Design, Implementation, Support, and Integration Specialist. IT Generalist and Cloud Enablement Engineer in the trenches for the past 30 years.



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