Managed Services.

4 Tiered Managed Service Programs

What is a Managed Service Provider (MSP)?

A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance and support.

Did you know that for most businesses, IT is the second-largest budget item after employees?

The rapid evolution of technology in the modern marketplace and the ability to use it to both increase revenue and decrease expenses has small businesses looking for CIO-level expertise. That’s where Planning, Consulting, and Reporting Services come in.

Analyze IT environment.
For many businesses, the assessment of the work environment, from the hardware and software to the infrastructure and business processes, reveals a series of opportunities to improve the company’s system.

Use technology strategically.
Understanding what technology can help a business accomplish a specific business objective and developing a plan allows businesses to create an IT system aligned with the company’s needs and vision. This takes strategy and, often times, a deep technical knowledge of how all the moving parts work – or don’t work – together.

Know what’s around the corner.
Looking around corners is an essential Planning and Consulting task. Knowing what’s next and being able to analyze the impact these changes could have helps a company invest in the right technology at the right time.

Planning, Consulting, and Reporting Services Starter Cloud First Advanced Complete
Baseline IT Assessment
Quarterly Review with Scores and Metrics
Organization IT Roadmap

Complete Security Protection for Your Business

Don’t leave the safety and security of your network environment in the hands of your employees. Utilizing our services ensures you have a dedicated team of security professionals customizing solutions to meet your protection needs. Providing multi-layered levels of security will ensure redundancy and enhanced protection of your critical corporate data and reduction in potential hack or theft attempts will be averted.

TeKnowNOW Layered Security services will provide you with the skilled IT resources and enterprise-class security protection and detection you need to ensure the ongoing safety of your network against the ever evolving security threats in today’s marketplace. The confidentiality and protection of your client’s info is paramount to your viability and success as an organization.

Layered Security Protection:

  • Provides comprehensive security, monitoring and management 24/7/365
  • Layered security protection protocols customized to your organizations critical needs
  • Leverages our security professionals to provide daily management
  • Monthly reporting and quarterly consulting to demonstrate protection
24x7x365 Proactive Cyber Security Services Starter Cloud First Advanced Complete
Advanced Endpoint Security Software (Win/Mac)
Managed Ransomware, Phishing and Malware Protection
Managed Endpoint Zero-day Threat Protection
World-wide Threat Intelligence AI Network Integration
Automated Malware Remediation
Managed Vulnerability Scanning Add-On
Managed Windows OS Patching Add-On
Managed Microsoft App Patching Add-On
Managed 3rd Party Application Patching Add-On

North American based support with an 85% first call resolution rate

Every customer has unique software applications that they use to run their businesses, and Teknownow accommodates that with a unique onboarding process that molds service to each customer’s specific needs.

With a proven track record of success, working with end customers in countless verticals, Teknownow takes great pride in being able to understand and fulfill their needs. Only well-trained level 2+ Support Analysts answer the phone and will promptly remediate any issues.

Teknownow has developed, through elite onboarding procedures, an extensive Knowledge base of common issues.  Problems are quickly identified, and fixes delivered for a wide variety of topics.

Our staff receives ongoing training and is active in pursuing continued professional development to stay abreast of the latest technical issues and resolution strategies.  This creates a level of expertise that well exceeds many large corporate Helpdesks.

24 x 7 x 365 Support Services Starter Cloud First Advanced Complete
Unlimited Live Help Desk Add-On
Emergency On-site Response   Add-On   Add-On
Access to Microsoft Top Tier Support   Add-On
Scheduled Dedicated Engineer (On-site or Remote)   Add-On   Add-On Add-On
Support for User Adds, Removes and Changes   Add-On
Support for User Applications and Hardware   Add-On
Support for Data Restore from Backup   Add-On

Network Neglected? Downtime Impact? Distracted Employees?

We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your initiatives. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Down to Business Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

  • Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.
  • Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.
  • Reduced Network Downtime Through Proactive Maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Starter Cloud First Advanced Complete
Unlimited Remediation & Maintenance Add-On Add-On Add-On
Windows Servers – Physical Add-On Add-On
PCs, MACs, Virtual Desktops, and most mobile devices Add-On
Firewalls, Physical and Virtual Add-On Add-On
Network Switches and Routers Add-On Add-On
Storage Area Network Hardware Add-On Add-On
Cloud Servers, Platforms, and Hypervisors Add-On
Backup Systems Add-On Add-On
UPS Systems Add-On Add-On
Mission-Critical Network Hardware Add-On Add-On
IT Asset Management and Tracking Services Starter Cloud First Advanced Complete
IT Asset Tracking
Software Licensing and Subscription Tracking
Hardware Warranty Tracking
Domain Name Services
Secure Password Database

Starter

$15 per user/monthly

Basic Services

  • Planning and Consulting
  • Advanced Security
  • Basic Monitoring
  • Microsoft 365 Monitoring
  • IT Asset Management

*onboarding fee of $250 will be charged to initiate the services

Cloud First

$35 per user | $14 per PC

Advanced Services for Cloud Based Organizations

  • 24/7 support
  • Advanced Device Management
  • Complete Security
  • Everything from starter s included

*Devices and users are separately priced.

*Onboarding fee of $250 will be charged to initiate the services.

Advanced

Assessment Required

Advanced Services - Hybrid or On-Premises

For organizations with on premises infrastructure that need advanced services, monitoring, and protection. A full assessment will be performed to determine the scope of services to be offered.

Complete

Assessment is required

Complete and Comprehensive IT services

Organizations with complex environments or ongoing IT projects may take advantage of our Complete service package. All services are included plus a scheduled dedicated engineer either on site or remote. Pricing is set annually.

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