Hybrid or Cloud First

Whether you have an on-premises email server or web servers acting on your behalf, we will tie them all together for a seamless and completely protected experience.

 Stay Up-to-Date

Application updates and device updates are managed for you. Security policies stay current and are adjusted down to the user level when necessary.

Simplify Your IT

Adding or removing users, making changes to your services, and managing licenses is as easy as sending an email. With unlimited Moves-Adds-Changes we handle these things for you.

Challenges of Managing Microsoft 365

Over the last two years Microsoft 365 has been dominated by Teams and the overwhelming adoption of Teams into the small and medium sized organization strategy.

Teams is not actually a platform; it is a framework that all of the other Microsoft 365 solutions are placed inside of to simplify the end-user experience.

A common misunderstanding concerning Microsoft 365 is the notion that the services are cookie cutter instances managed by Microsoft directly. Most of these services are server products that are distributed in a virtual cloud environment.

This means that your instance of Microsoft Exchange (Email) is an entire email server instance dedicated to your organization and comes with no preset rules, connectors, and many other settings that one would find configured on an email server located on-premises.

This is the same with SharePoint – OneDrive, Skype for Business (Teams chat and calls), Endpoint Manager, Security, Power Platform, and more.

How We Help

Because Microsoft 365 is an entire suite, and each product is designed to work within the suite in harmony with all the services, we customize Microsoft 365 differently for each company.

Your organization may have different departments or groups with competing needs and in some cases differences in geo-political differences which affect the availability of services and features.

Troubleshooting

One of the most challenging things about Microsoft 365 is determining the root-cause of an issue. Since Microsoft 365 is numerous and interconnected apps, the amount of data that’s generated each day can be daunting. The decision of where to begin when trying to resolve an issue can be elusive, and along with navigating the many different admin centers and PowerShell consoles can make for a frustrating and time-consuming endeavor.

We do this for you. Tasks that might take you 4 hours to complete may only take 10 minutes for an experienced network administrator to complete. We have extensive knowledge and experience in these systems. We also have a direct line to Microsoft’s Level 2 and 3 Support engineers in our back pocket.

Security

We’re security experts. Navigating the Microsoft security model is second nature to us. Teknownow has in-depth knowledge of the five admin consoles and the new Security Center panel. Whether its endpoint detection and response, or Advanced Threat Protection, we’ve got you covered end to end. Depending on your industry, compliance regulations, or the tech savviness of your end users, security will need to be set to protect and monitor without keeping your people from doing what needs to be done.

Performance

Educating users and deploying services is just the beginning. The system will be monitored continuously to detect performance issues, usage, and anomalies. We monitor thousands of data points and respond to even the slightest of irregularities to prevent something small from growing into a full blown incident.

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Frontline

$750/usermonthly
  • Add to Microsoft 365 F1 & F3 only
  • Focused on Frontline Workers
  • Security and Compliance Monitoring
  • Frontline encompasses all of the same features as Standard and is scaled down as Frontline Licenses are limited in quotas and allowances.

Standard

$1500/usermonthly
  • Initial Deployment
  • Billing & License Management
  • Moves, Adds, & Changes
  • Exchange Management (email)
  • Intranet/SharePoint Management
  • Teams Management
  • Yammer Administration
  • Azure Active Directory Administration
  • Data Loss Prevention
  • Azure Information Protection
  • Cloud App Security
  • Microsoft Intune/Endpoint Manager

Premium

$3000/usermonthly
  • Everything in Standard
  • End User Helpdesk